Mette Krogh: When Communication Stops Behaving Like a Function
Mette Krogh: When Communication Stops Behaving Like a Function Índice The illusion of order Copenhagen has a way of making organisational life look deceptively calm. The language is measured. Hierarchies feel lighter. Trust is often described as infrastructure rather than aspiration. From the outside, it is easy to assume that communication inside these environments must […]
You can automate warmth. You cannot automate presence
You can automate warmth. You cannot automate presence Índice There is a specific kind of message most people have received at least once. It arrives at the right moment. The tone is warm. The words acknowledge something real. It feels considered, almost personal. You read it and think: someone understood what this moment was like. […]
AI literacy as organisational capability
AI literacy is becoming organisational infrastructure Índice There is a moment most organisations have probably already lived through, even if they have not named it yet. A team completes an AI training session. People leave with new skills, a better sense of what the tools can do, maybe even some excitement about the possibilities. A […]
La IA que la empresa controla no es la que sus empleados están usando
La IA que la empresa controla no es la que sus empleados están usando Índice Imagina esta escena. Una reunión de equipo. El director hace una pregunta compleja sobre una decisión que hay que tomar esta semana. Antes de que alguien responda, dos personas ya tienen el teléfono en la mano. No están distraídas. Están […]
AI adoption is not a technology problem. It’s a communication failure.
AI adoption is not a technology problem. It’s a communication failure. Índice Across organisations, the same pattern keeps showing up: AI tools are being deployed. Licenses are approved. Pilots are launched. Training sessions fill up the calendar. Dashboards are built to track usage. And still, something is not working the way leaders expected. The gap between […]
The authenticity paradox: why more AI in internal comms is creating a hunger for more human connection
The authenticity paradox Índice Why more AI in internal communication is creating a hunger for more human connection There is something quietly contradictory happening inside organisations right now. Artificial intelligence is being used to draft messages, summarise leadership updates, adapt tone and generate content at scale. Communication teams are moving faster. Output is increasing. Workflows […]
The Interpretation Layer
The Interpretation Layer AI surfaces signals. Communication creates meaning. Índice Some conversations confirm what you already believe about your discipline. Others expand it. My conversation with Sam Drexler did both. Sam has spent the past six years at Google advising leaders on executive and internal communications, currently working on transformation initiatives connected to the future […]
Beyond the Prompt: Jonas Bladt Hansen on the Next Level of Internal Communication
Beyond the Prompt: Jonas Bladt Hansen on the Next Level of Internal Communication Índice Jonas Bladt Hansen speaks about artificial intelligence with an unusual calm. There is no hype in his tone, no urgency to impress with tools. His focus rests elsewhere. On structure. On discipline. On how internal communication defines its own value in […]
When Certainty Disappears, Internal Communication Becomes the System Organisations Rely On
When Certainty Disappears, Internal Communication Becomes the System Organisations Rely On Índice Why clarity, trust and leadership alignment are no longer optional in complex organisations There is a quiet misconception that still follows Internal Communication into boardrooms. The idea that it exists to “keep people informed”, to package messages once decisions are made, to smooth […]
Decoding Denmark: What Observing the Nordic Model of Trust Has Taught Me
Decoding Denmark: What Observing the Nordic Model of Trust Has Taught Me Índice have lived in Copenhagen for two years now. Long enough to move beyond the romanticized narratives of Nordic work culture, but still very much from the position of an observer, someone learning the system from the outside. I haven’t yet experienced the […]