The Most Important AI Skill in Organisations Is Sensemaking
The Most Important AI Skill in Organisations Is Sensemaking Índice Technology moves fast. Organisational understanding determines whether that speed creates value. The Conversation That Actually Matters In recent months, most discussions around artificial intelligence have focused on tools. New platforms. More advanced models. Better prompts. Faster automation. All of that matters. AI is already embedded […]
When Certainty Disappears, Internal Communication Becomes the System Organisations Rely On
When Certainty Disappears, Internal Communication Becomes the System Organisations Rely On Índice Why clarity, trust and leadership alignment are no longer optional in complex organisations There is a quiet misconception that still follows Internal Communication into boardrooms. The idea that it exists to “keep people informed”, to package messages once decisions are made, to smooth […]
Designing Coherence: where Reputation Actually Takes Shape
Designing Coherence: where Reputation Actually Takes Shape Índice Reputation is often discussed as something organizations project outward. A matter of visibility, positioning, or narrative control. But in practice, reputation forms much earlier and much closer. It takes shape in the everyday experience of work: how decisions are explained, how uncertainty is handled, how leaders communicate […]
Beyond Feeling: Why Internal Communication Must Pivot to Performance in the AI Era?
Beyond Feeling: Why Internal Communication Must Pivot to Performance in the AI Era? Índice Some conversations don’t reassure you, they confront you. Talking with Mike Klein felt less like an interview and more like a stress test for the discipline of Internal Communication itself. Not because of the technology we discussed, but because of the […]
Heera Rehman: “AI is like your personal assistant”. A Real-World Case of AI Usability in Internal Communication
Heera Rehman: “AI is like your personal assistant”. A Real-World Case of AI Usability in Internal Communication Índice When communicators talk about AI, they often speak in abstractions: opportunities, fears, ethics, disruption. But Heera Rehman brings something entirely different to the table, a real, working product built from a communicator’s lived experience. After over 10 […]
Ellen Summey: “If I can’t understand it, I can’t write about it”
Ellen Summey: “If I can’t understand it, I can’t write about it” Índice My first in-person interview for The Internal Voices, from the heart of Copenhagen. Most interviews for The Internal Voices happened through screens. This one didn’t. For the first time, I sat across from a guest —two women, two coffees, and a conversation […]
Dominic Walters: “Internal Communication is finally leaving its teenage years”
Dominic Walters: “Internal Communication is finally leaving its teenage years” Índice Some conversations don’t just inform—they rewire how you understand an entire profession. Speaking with Dominic Walters, President of the Institute of Internal Communication (IoIC) and one of the most influential voices in the industry, was exactly that: a moment of clarity about what Internal […]
Augmented Storytelling: AI and Internal Comms in the Making of Purposeful Narratives
Augmented Storytelling: AI and Internal Comms in the Making of Purposeful Narratives Índice The new narrative battlefield Storytelling has always been the emotional core of Internal Communication, the bridge that connects purpose, culture, and action. But the rise of Generative AI has redrawn that landscape. Today, AI can draft a speech in seconds, prototype campaigns, […]
Internal Comms doesn’t sell a product, it isn’t a cost; it’s an investment in coherence
Internal Comms doesn’t sell a product, it isn’t a cost; it’s an investment in coherence Índice From ROI to ROC: why coherence is the new metric of value in Internal Communication The illusion of cost If you still measure the value of Internal Comms in cost savings, you’re not measuring value, you’re measuring loss or […]